Consumer rights Act 2015 services:

Our Dispute Resolution department is able to offer comprehensive services to ensure that our clients’ consumer rights are protected under the Consumer Rights Act 2015. Our expertise includes:

Understanding Your Rights

We guide our clients through the complexities of the Consumer Rights Act 2015, ensuring they understand their consumer rights regarding goods including cars, digital content, appliances and services. This includes the right to goods of satisfactory quality, fit for purpose, and as described, as well as services rendered with reasonable care and skill.

Dispute Resolution and Litigation

When disputes arise, our team is prepared to represent our clients’ interests, whether it involves negotiating a settlement or pursuing litigation. We handle cases related to faulty goods, substandard services and digital content issues in line with the Consumer Rights Act; in all venues include the County Court and High Court, with all levels of complexity and valuation.

Advice and Representation

Our solicitors provide tailored advice to consumers and businesses on their rights and obligations under the Act. We represent clients in disputes and claims, ensuring the best possible outcome.

How can we help you today?


“Lorraine and her team were fast and efficient with every step of the transaction. Lorraine advised us and dealt with the whole matter taking the other solicitor to task and saved us time and money with all of her advice. Thank you very much Lorraine..”

Testimonial taken from Review Solicitors


Located in the heart of London and Essex

Paul Robinson Solicitors is a thriving independent law firm committed to providing exceptional service to clients nationwide, with offices situated throughout London and Essex.

Established in 1983, the firm has steadily expanded over the past 35 years, offering an extensive range of legal services to both personal and commercial clients. The team of highly experienced and skilled solicitors specialises in various fields and is dedicated to providing an outstanding level of service to achieve positive outcomes for their clients. The firm’s cutting-edge technology and efficient systems, together with its support and managerial staff, ensure maximum efficiency, accuracy, and cost-effectiveness.


Our team are ready to take your call

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01702 338338
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020 8049 5888