Consumer rights Act 2015 Services:
Our Dispute Resolution department is able to offer comprehensive services to ensure that our clients’ consumer rights are protected under the Consumer Rights Act 2015.
Understanding Your Rights
We guide our clients through the complexities of the Consumer Rights Act 2015, ensuring they understand their consumer rights regarding goods including cars, digital content, appliances and services. This includes the right to goods of satisfactory quality, fit for purpose, and as described, as well as services rendered with reasonable care and skill.
Dispute Resolution and Litigation
When disputes arise, our team is prepared to represent our clients’ interests, whether it involves negotiating a settlement or pursuing litigation. We handle cases related to faulty goods, substandard services and digital content issues in line with the Consumer Rights Act; in all venues include the County Court and High Court, with all levels of complexity and valuation.
How can we help you today?
Advice and Representation
Our solicitors provide tailored advice to consumers and businesses on their rights and obligations under the Act. We represent clients in disputes and claims, ensuring the best possible outcome.
Frequently Asked Questions
A consumer rights solicitor specialises in advising and representing individuals in disputes under the Consumer Rights Act 2015 — such as when goods are faulty, mis-described, or not fit for purpose. They can help you understand your rights, negotiate with the retailer, bring legal claims and enforce compensation or refunds.
Under the Act you have a right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described. For example: within 30 days of purchase you can normally reject faulty goods for a full refund. After 30 days you may request repair or replacement, and beyond that you may be entitled to a partial refund depending on circumstances.
Yes. If the retailer refuses to comply with your statutory rights (e.g., refuses to refund, repair or replace faulty goods) you can pursue legal action. A consumer law solicitor can guide you through the process, including the steps before court (e.g., letter before claim, mediation) and help you run the case.
Costs vary depending on complexity, value of claim, whether you use mediation or formal court proceedings, and whether the other side pays your costs. A solicitor will supply an estimate or fee structure at the outset. In many consumer cases the amount in dispute is modest, so a fixed-fee or capped-fee arrangement may be offered.
Within the first 30 days: you normally have the right to reject goods and secure a full refund. After 30 days (but within 6 months): you may request repair or replacement free of charge. After 6 months or more: you still may have rights but the burden of proof shifts to you to show the fault was present when you took ownership.
Yes. Whether you search for “consumer rights lawyer” or “consumer rights solicitors near me”, our firm is conveniently located to serve local clients and nationwide claims. We can act for you in Essex, London, Cornwall and beyond, either in-person or remotely.
Bring your proof of purchase (receipt, bank statement, online order confirmation), any correspondence with the retailer, photos or evidence of the fault, notes of communications, and ideally a summary of the chronology. The more detailed you are, the more accurate the solicitor can assess your case.
For goods, the general limitation in England and Wales is up to six years from the date of the breach (five years in Scotland), but for full rights (e.g., the 30-day right to reject) you must act promptly. Missing the early window doesn’t necessarily prevent a claim, but the remedies may be more limited and the burden of proof greater.
Yes. A guarantee or warranty does not replace your statutory rights under the Consumer Rights Act. You are still entitled to exercise your legal rights to refund, repair or replacement.
Yes – if you are based in the UK and bought goods from a retailer supplying to the UK, you still normally have rights under the Consumer Rights Act even if purchased online. Enforcement may be more complex with overseas suppliers, and you should speak to a consumer law solicitor about your options.
OUR CLIENTS SAY…
“Lorraine and her team were fast and efficient with every step of the transaction. Lorraine advised us and dealt with the whole matter taking the other solicitor to task and saved us time and money with all of her advice. Thank you very much Lorraine..”
Testimonial taken from Review Solicitors
OUR OFFICES
Located in the heart of London, Essex & Cornwall
Paul Robinson Solicitors is a thriving independent law firm committed to providing exceptional service to clients nationwide, with offices situated throughout London, Essex and Cornwall.
Established in 1983, the firm has steadily expanded over the past 45 years, offering an extensive range of legal services to both personal and commercial clients. The team of highly experienced and skilled solicitors specialises in various fields and is dedicated to providing an outstanding level of service to achieve positive outcomes for their clients. The firm’s cutting-edge technology and efficient systems, together with its support and managerial staff, ensure maximum efficiency, accuracy, and cost-effectiveness.
